FAQ

All You Wanted to Know And More

What is your return policy?

RETURNS
IF YOU NEED TO RETURN YOUR ORDER THEN FIRSTLY PLEASE EMAIL US FIRST QUOTING YOUR ORDER REFERENCE AND REASON FOR RETURNING.
Please ensure all items are returned unused and in original packaging. We are unable to accept returns if there are signs of usage. 
Returns must be received  within 14 days for a full refund
The customer is liable for return postage costs unless the item is faulty (at which time we will refund your postage costs).
On receipt of the returned item, we will issue a refund within 10 working days. The refund will be issued via your original payment method.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS

I am a small business and want to sell your products but with my label, Can I do this?

Yes, this is called white label products. We supply the products to you ready made and you can use your own label to sell, however, as per the EU regulations, you must comply with all labelling requirements. We are the responsible person and must be referenced on the labels. Please email us for more information.

Whats your delivery time?

Delivery for wholesale products can take 7 - 21 days from date of ordering.
All our products are made to order which ensures you get the best quality. Check out our updated delivery times on our home page for lead times..

Where are your products made?

All our products are made in Navan, County Meath, Ireland. Candles are all hand poured and we have an on site aromatherapist that makes all the cosmetic products.

Are your products vegan?

We use soy wax for our candles and as per our perfumer suppliers, all of our oils are free from animal derived products and are not tested on animals. We only use essential oils in our soaps and aromatherapy products.
We do use beeswax in our balms so please check out these product pages for more information.

Are your products tested?

K M Aroma candles are CLP compliant under the EU regulations.
Our bath and body products are fully assessed and comply with Regulation (EC) No 1223/2009 on cosmetic products.

Which payment methods do you accept?

We accept debit/ credit cards or paypal payments.

Old Road, Athlumney, Navan, County Meath, Ireland

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